FAQ
General FAQ's
At Compass Furnished Apartments, we offer a variety of locations and price points to meet the needs of most clients. Pricing varies based on factors such as location, length of stay, seasonality, square footage, and specific services requested, ensuring the best value for both short-term and long-term corporate housing needs.
The minimum stay requirements at Compass Furnished Apartments vary by property and location. For example, in Boston, the minimum stay for business travel is 10 days, while in Connecticut, there is no minimum stay.
Most properties require a minimum of 30 days, but please reach out to see if we can accommodate your specific needs.
Choosing Compass Furnished Apartments means opting for a truly exceptional experience. Unlike other providers, we stand out with our commitment to personalized service, including 24/7 guest support to ensure your needs are always met.
We have over 100 5-star reviews for quality, prime locations, and modern amenities. With flexible lease terms, fully furnished apartments, and our comfort guarantee, we ensure a home-away-from-home experience that’s second to none.
Compass is the top choice for business travelers and relocations, offering comfort and peace of mind every step of the way.
While we’re boots on the ground in the Northeast, Compass Furnished Apartments proudly serves business travelers globally, providing high-quality corporate housing solutions wherever you need to be.
Compass Furnished Apartments offers a unique experience compared to hotels or Airbnb by providing fully furnished, spacious apartments with all the comforts of home.
Unlike a hotel, our properties offer more space, a fully equipped kitchen, in-unit laundry, and the flexibility of longer stays.
Unlike Airbnb, we provide professional, consistent service with 24/7 guest support, a comfort guarantee, and flexible lease terms, ensuring a seamless, stress-free experience for business travelers and relocations.
We offer flexible leases tailored to your location and reason for travel. Whether you’re here for a short business trip or an extended relocation, we provide stays ranging from just a few days to a full year—and everything in between. Our rates are always calculated by the day, allowing you to book the exact length of stay that suits your needs.
At Compass Furnished Apartments, our fully furnished apartments come equipped with everything you need for a comfortable stay.
We charge a $250 cleaning fee to cover the cost of pre-move-in and post-move-out cleanings, ensuring your apartment is ready for you.
A refundable security deposit of $1,000 may apply, and taxes vary depending on the location.
For Short Stay Leases (28 nights or less):
- 15 days or more before the Lease Start Date: No fee. If you made a deposit or initial payment via credit card, we will refund the amount minus a 5% processing fee.
- 7-14 days before the Lease Start Date: A fee of 55% of your total stay.
- 6 or fewer days before the Lease Start Date: A fee of 100% of your total stay.
For Compass Cares Stays:
- 7-day cancel policy
For Non-Extendable Leases:
- 15 days or more before the Lease Start Date: No fee. Refund minus a 5% processing fee for credit card payments.
- 14 days or less before the Lease Start Date: A fee of 30 days at your contracted daily/nightly rate.
- During your stay: A fee of 60 days at your contracted daily/nightly rate or until the end of your rental agreement, whichever is less.
For Extendable Leases:
- 15 days or more before the Lease Start Date: No fee. Refund minus a 5% processing fee for credit card payments.
- 14 days or less before the Lease Start Date: A fee of 30 days at your contracted daily/nightly rate.
- After your Lease Start Date:
- If your Lease End Date is more than 60 days from the cancellation move-out day, you will be charged a fee of 60 days at your contracted daily/nightly rate.
- If your Lease End Date is within 60 days but exceeds your notice requirement, you’ll be charged for the remaining days of your rental agreement.
- If your Lease End Date is within 60 days and shorter than your notice requirement, you’ll be charged for the notice period at your contracted daily/nightly rate.
Our standard check-in time is 4 PM. Depending on the location, you can pick up your keys through self-service or the 24-hour concierge. Please note that fees may apply for late check-outs or early check-ins—ask your reservations specialist for more details on flexibility.
We accept all major credit cards with no additional fee, as well as bank transfers, ACH, PayPal, Teller’s Checks, Zelle, and other processing methods.
Resident FAQ’s
No. Our offices are located offsite in Stamford, CT, and Quincy, MA, and are conveniently located near our properties.
For questions regarding your new home, please call our office at 866-296-6818.
Don’t fret! We’ll take care of it!
For Weekdays:
- Monday through Friday, 8:30 am – 5:30 pm please call our Guest Services team at 866-296-6818 or email gs@compasscorp.com.
- You can also click here to fill out our Maintenance Request Form.
For After Hours/Weekends:
- If it is not an emergency you can email Guest Services or fill out our online Maintenance Request form.
For Emergencies:
- Please call 866-671-1212 and choose option 1 to be directed to our emergency on-call rep.
- What is considered an emergency? Lockout, water or gas leak, electrical issues, HVAC issues, and clogged toilet (if only one toilet in the apartment).
- For medical emergencies call 911.
PLEASE NOTE: Once a service request is placed, we reserve the right to enter the premises to complete the request.
Make sure the disposal is plugged in under the sink. Check the reset button on the bottom side of the disposal; it will be a red or black button that should be pushed in.
The most important rule of thumb: “Don’t put anything in the garbage disposal that is not biodegradable food.” A garbage disposal is for food scraps only. Non-food items can damage both blades and the motor. When in doubt, please place it in the trash.
First, make sure your thermostat is set to “Auto” and “Cool” or “Heat”. If the fan is running but not heating or cooling, you will need to make sure the fan is set to “Auto” and not “Fan On”. If any of the above does not correct the problem please contact our Guest Services Team.
We provide one extra Fluorescent Light (CFL) in each of our apartments.
The CFL can be found in the living room or bedroom closet. The light bulb can be changed just like any other light bulb. Before changing, please make sure the bulb has had time to cool down, as they can get very hot.
A clogged toilet can occur for many reasons. We provide a toilet plunger in each of our apartments.
If you are unsure of how to unclog a toilet, turn the water off at the valve located on the wall behind the toilet. If this does not correct the issue, please contact our Guest Services team.
We want to take every measure to conserve water. If your toilet is running continuously, turn off the water using the valve located on the wall behind the toilet and please contact our Guest Services team.
A Ground Fault Circuit Interrupter (GFCI) can be found in both kitchen and bathroom above the countertop.
A GFCI constantly monitors electricity flowing into a circuit to detect any loss of current. If the current flowing through the circuit differs by a small amount from the returning flow of electricity, the GFCI quickly switches off the power to that circuit. This is easily reset by pushing in the red reset button located in the middle of the outlet.
In order to keep your dryer functioning at maximum capacity, dryer vents must be kept clean.
The lint screen is easily accessible (usually on the top, front or inside of the machine) and should be removed and cleaned after every use. If your dryer is not drying properly or takes too long to dry, please check the lint screen.
Just let our Guest Services team know their full name and when they are staying. They will make sure the proper parties are aware so they’re able to access the building and apartment.
Housekeeping can be requested at any point during your stay for an additional fee.
Please give us at least 72 hours’ notice and reach out to our Guest Services team if you are interested.
The first $100/month expense of the gas/electric service is included in your rate.
Any overages will be billed back to you.
Sign into your own Netflix/HBO/streaming apps through the ROKU app on the TV to watch all your favorite shows. Should you purchase any movies through other apps, they will be billed back to you once invoices are received.
If you have lost a set of keys please contact our Guest Services team right away to let them know. Please note, that there is a fee to replace missing keys.
Leasing
To request a reservation extension, email our Guest Services team at gs@compasscorp.com.
Extensions are flexible based on availability, but rates may increase after your current lease term. If you’ve already given notice but need to extend, let us know—we’ll do our best to accommodate.
Approval from your company or relocation counselor may be required before confirmation.
If you need to leave before your lease end date, you remain responsible for payment unless we can re-rent the unit. Notify our Guest Services team promptly, and we’ll relist the unit to try to secure a new renter.
Referring someone to us is simple! Just ensure they mention your name when booking, and you’ll receive a $100 referral fee once their stay is confirmed.
The pet fee helps cover the cost of pet rent charged by the property. If there are any damages or cleaning needs beyond normal wear and tear, our Guest Services team will notify you within 7 days of your move-out date regarding any additional charges.
If your lease doesn’t include pre-specified notice, you’ll need to provide notice in line with the lease terms.
Notice periods typically range from 15 to 60 days. For example, if your notice period is 15 days and your move-out date is 7/15, you must notify us by 7/1.
To help, we send a friendly email reminder 5 days before your notice period begins.
Moving Out
Make sure to forward your mail with the US Postal Service to your new address. As soon as you move out we will update the name on the mailbox, so any mail addressed to you will be Returned to Sender by the P.O.
*Note: This process can take several days. For any additional information on forwarding your mail, please contact the US Postal Service. https://www.usps.com/manage/forward.htm
Remove all personal belongings from the apartment. Any personal items left in the unit will be held for 30 days then discarded.
Remove all food from the refrigerator and cabinets. All food and beverage items left in the apartment will be discarded.
Remove all trash from the apartment. Please discard and/or recycle all trash, newspapers, magazines, and bottles.
Report any broken or damaged items. Missing or broken items may incur an extra fee.
Don’t have time to clean up on your move-out day? We offer the TIDY UP Program for an additional charge to make your move out process worry-free. Please contact our Guest Services team if you would like to take advantage of this service.
Check-out time is 11 am unless requested otherwise.
Make sure to leave all keys and parking devices if applicable on the kitchen counter to avoid fees.
Should our cleaning crew find anything they think you may have accidentally left behind, one of our Guest Services associates will be in touch. Please note any personal items left in the unit will be held for 30 days and then discarded.
Should there be any damages or extra cleaning charges beyond normal wear and tear a member of our Guest Services team will be in touch within 7 business days of your vacate date.